FAQs

Employee Benefits

• What is an employee benefits program?

  An employee benefits program is a service provided by Identity Guard® to allow your company to offer identity theft protection to your employees as an employer-paid employee benefit. You can choose your preferred plan and purchase enrollment codes to distribute to employees. Companies that purchase enrollment codes through our online system are responsible for distributing the codes and enrollment instructions to their employees.

• How do I start a benefit program for my employees?

  1. Visit our Employee Benefits page, click on Employers, and select your preferred plan.
  2. Enter the number of enrollment codes to you would like to purchase (minimum of 4 and a maximum of 3,000 codes per online order), as well as your billing and payment information.
  3. Confirm and submit your order.
  4. Once purchase information is confirmed, Identity Guard® will prompt you to download a file containing all of your enrollment codes for you to distribute to your employees.
  5. Access Identity Guard® communications materials through the link on the Order Confirmation page or via your Welcome Email after purchase to notify your employees of the service available to them.

• What is an enrollment code?

  An enrollment code is a one-time use code that you distribute to your employees to enroll in the Identity Guard® product you select. Each enrollment code may only be used for one individual or family enrollment and is non-refundable.

• How many codes should I purchase?

  Purchase one code per employee. For example, if you have 100 employees, you need to purchase 100 enrollment codes.

• How many enrollment codes can I purchase in one transaction?

  You can purchase up to 3,000 enrollment codes in a single order. If you require more than 3,000 codes, please fill out the “Contact Us” form and an Enterprise Solutions representative will contact you within 24 business hours.
  

• How do I find my enrollment codes after purchasing?

  After confirming your purchase, you will be prompted to download a file containing all your purchased enrollment codes.

• I lost my confirmation email. How can I find my enrollment codes?

  In cases of lost files or if you have trouble downloading the files, please contact the Identity Guard® Employee Benefits team here.
  

• What is the service term for enrollments?

  • The service term for your employees and how long the codes are available for use is 13 months from your order date. If you do not plan to distribute your enrollment codes within 30 days of purchasing, you may want to consider purchasing your enrollment codes at a later date. We cannot modify the date the enrollment codes become active or how long they are good for.
  • The service your employees receive will end 13 months from the date you purchase the enrollment codes, regardless of when your employees activate their service. For example, if you purchase enrollment codes on January 1st 2016, the codes will be active until February 1st 2017. The service for all of your employees will also end on February 1st 2017.

• How do I communicate about the service to my employees?

  Identity Guard® Business Solutions will provide materials through the Order Confirmation page and the Welcome Email for you to inform your employees about the benefits of the service. We require you to use the language provided to describe our services and how they work in order to accurately explain the service that your employees  are receiving. If necessary, you may copy and paste the language into your own email or document. If you have questions regarding the use of Identity Guard® Business Solutions materials, please contact us.

• What if I need more enrollment codes later?

  Purchase additional enrollment codes online at any time through a separate transaction via our Employee Benefits page.
  

• What do I do if an employee leaves the company before the program ends?

  There is no action required on your part. Since the service is paid for in advance, any employee who enrolled under your enrollment codes will keep the service until the program end date. When it’s time to renew your program, our Business Solutions team will work with you to identify which codes/employees should be discontinued.

• How do I renew my Employee Benefits program?

  Get in contact with our Business Solutions Team to help you identify which employees have enrolled and should have their enrollments extended. You may also purchase additional enrollment codes for new employees to use to enroll.

• Do the enrollment codes expire?

  Enrollment codes are valid for 90 days from your order date. If you do not plan to distribute your enrollment codes immediately after purchasing, you may want to consider purchasing your enrollment codes at a later date. We cannot modify the date the enrollment codes become active or for how long they are valid.